Each of the configured messages are played to the caller in turn. When the end of the list is reached it starts back at the beginning or at the "Start loop" position if one is defined.
Business message
Play a Business message to the waiting caller.
Play from List
Plays a single message from a defined "Play list". Each time the system loops through the Messages a different message from the "Play list" will be played, which one will depend on the "Play list" and weather it is set to shuffle or not.
Play hold music
Play the hold music associated with the queue for the specified number of seconds.
Announce wait time
Announce to the caller the expected amount of time they will have to wait.
Announce position
Announce to the caller their position in the queue.
Announce all agents busy
Announce to the caller that all agents are currently busy etc.
Start loop
Indicates that when the end of the list of messages is reached that list of messages should be restarted at this point. This is useful to avoid replaying a welcome message at the start of the play list.