Requirements
- Salesforce Lightenting Edition
- Salesforce Call Centre Module
- Noojee Contact 6.5 or above.
Salesforce provides a number of articles on configuring Salesforce when using a Call Centre module:
https://help.salesforce.com/articleView?id=cti_admin_overview.htm&type=5
Click the below link to install Noojee CTI for Saleforce.
To configure Noojee CTI:
- Obtain the Noojee Contact API Key
- Install the Noojee CTI package
- Create and configure a Call Centre in Salesforce.
- Enable a remote site for your Noojee PBX.
- Configure the rules for the softphone layout (what information is popped when a call arrives).
- Add users to the Noojee Call Centre in salesforce.