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Search for 'Softphone Layouts'.
Select Softphone Layouts
Click Continue on the 'Say Hello...' screen.
Note: a 'Standard Softphone Layout' may already exist in which case you don't need to add a new one.
Simply edit the existing layout and mark it as the default layout.
otherwise:
Click 'New'
Enter a Name for the Softphone layout e.g 'Service Team' or 'Sales Team'.
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