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If an agent remains logged in after their shift ends the system they will still be automatically extend their shift until they log out. The agent will remain in the queues defined by their shift.If the Agent should stay logged in until the start of their next shift, then their queues will be updated at the start of the new shift to reflect the new shifts requirementslogged out of their queues.
If you need an agent to work overtime then you MUST extend their shift via the Roster screen before their shift ends.
Change of Shift issues
For smaller organisations Shift changes are often managed in a more relaxed manner. The above rules can cause problems during a shift change if an agent wants to leave early and asks their replacment replacement to login early.
The above rules will not allow the replacement agent to login early. If these 'soft' shift changes are a requirement for your organisation then you should ensure that at least one of the rostered team members have the appropriate permission to change an agents agent's roster.