Salesforce allows you to configure your softphone layouts which allows you to:
- Select the call details and Salesforce objects that are automatically displayed with inbound, outbound, and internal calls.
- A assign a softphone layout to a user profile
Noojee currently only supports popping softphone layouts for inbound calls.
If necessary you can create multiple softphone layouts for different user needs.
To configure softphone layouts in Salesforce:
Navigate to the Salesforce Setup menu
Search for Call Centers
Once you have created a Softphone Layout you can assign it a to one or more User Profiles.