Compliance Report

Displays details on how compliant an agent has been to their roster via pie charts and tabular data.

Intended Usage

To ensure that an agent is adhering to their rostered hours with the ability to compare their variance with the adherence of the entire team.

The period to report on.

The agent or set of agents to run the report against. A pie chart and tabular data will be displayed for each agent selected.

Allows you to select an entire team to report on. A pie chart and tabular data will be displayed for each team member.

Activity

Duration

Variance

Variance %