Agent's Queues Report

Agent's Queues

Provides a List of all the Queues an agent is a member of.

Intended Use

The Agent Queues report is intended to give you a method to quickly review what queues each agent is a member of.

Filters

The filters allow you to control the set of data returned by the report:

Date Range

You can set a Date range that you want to view data for by selecting a Start and End date.

Agent

You can select one or more agents to report on.

Columns

Agents

Queue