Campaign Agent Statistics Report

Campaign Agent Statistics

Shows total counts for each agent (or allocation) during the selected period, broken down by Disposition.

Total time, First Call Date/time and Last Call/Date time for the period are also displayed.

Filters

Date Range

The period to run the report for.

Report Grouping

You can run the report by either Agent or Allocation.

If you select Agent then there are totals for each agent.

If you select Allocation then there are totals for each Allocation.

Campaign Template

The Campaign Template(s) to run this report against.

Campaign

The campaign(s) to run the report against.

Allocation

The allocation(s) to run the report against.

Agent

The agent(s) to run this report against.

Column

Agent

First Call Date
Last Call Date

Total Time

Timezone

Disposition

Count