Disposition Comparison Summary Report

Owned by PeterF (Deactivated)
Last updated: Nov 16, 2018 by tristan sutton (Unlicensed)
1 min read

Disposition Comparison Summary

Provides details of how leads have changed dispositions over time. Often a lead will be called multiple times during a Campaign. Each time the leads disposition may change as a result of the call. The Disposition Comparison report provides summary details on how disposition counts have changed between two dates.

Intended Use

Provides a Campaign Manager with the ability to measure how a complex campaign is progressing towards a target. Many Campaigns require a number of interactions with a customer before a sale is made. For these type of campaigns each lead may transistion through several stages which are each marked via a different disposition code. The comparision report gives a Campaign Manager a means to see how these transitions are progressing.

Filters

  • From (date)
  • To (date)
  • Allocation
  • Disposition

Column

Allocation

Leads Allocated

Total Calls

Total Time

Disposition

Count

Count(after)