Campaign Agent Statistics (for Agent) Report

Outbound Agent Statistics for Agent

Allows an agent to report on their own statistics for a selected Allocation.

The report shows the agent counts of each dispositions they have made during the selected period and for a selected Allocation or set of Allocation.

Intended Usage

Allows an agent to see some high level statistics regarding their call outcomes.

Filters

Date Range

The period over which to run the report.

Campaign Template

The Campaign Template to run the report against.

Campaign 

The Campaign  to run the report against.

Allocation 

The Allocation to run the report against.

Column

Agent

Allocation

First Call Date

Last Call Date

Total Time

Timezone

Disposition 

Count