Noojee Inbound

Noojee Inbound is a complete inbound call centre package with Call Queues and Skills based routing. Noojee Inbound also has its own collection of Inbound reports.

• Field Glossary
• Inbound Reports
  • Agent Activity
  • Agent Occupancy
  • Agent Queues
  • Agent Statistics
  • Call Distribution
  • Call Stats Report
  • General Statistics-762
  • Intraday Agent
  • Live Data Tiles-4288
    • Global Queue Summary
    • Inbound Agent Routes
    • Inbound Queue Agents
    • Inbound Queue Routes
  • Old
    • Queue Agent Activities Report-4351
    • Queue Agent Statistics-750
  • Queue Callback
  • Queue Details
  • Queue Route Statistics-4423
  • Queue Statistics-758
  • Real time Queue Statistics
  • Unanswered Calls
• Noojee Vision-657
  • Basic Usage
  • Noojee Vision Chrome App
  • Noojee Vision Fields
  • Using Noojee Vision
• Queues
  • 1. Skills
  • 2. Adding Skills to an Agent
  • 3. Skill Based Routing
  • 4. Audible Alarms