Noojee Inbound

Noojee Inbound is a complete inbound call centre package with Call Queues and Skills based routing. Noojee Inbound also has its own collection of Inbound reports.

• Field Glossary

• Inbound Reports

  • Agent Activity

  • Agent Occupancy

  • Agent Queues

  • Agent Statistics

  • Call Distribution

  • Call Stats Report

  • General Statistics-762

  • Intraday Agent

  • Live Data Tiles-4288

    • Global Queue Summary

    • Inbound Agent Routes

    • Inbound Queue Agents

    • Inbound Queue Routes

  • Old

    • Queue Agent Activities Report-4351

    • Queue Agent Statistics-750

  • Queue Callback

  • Queue Details

  • Queue Route Statistics-4423

  • Queue Statistics-758

  • Real time Queue Statistics

  • Unanswered Calls

• Noojee Vision-657

  • Basic Usage

  • Noojee Vision Chrome App

  • Noojee Vision Fields

  • Using Noojee Vision

• Queues

  • 1. Skills

  • 2. Adding Skills to an Agent

  • 3. Skill Based Routing

  • 4. Audible Alarms