Call Details Records Report

Owned by PeterF (Deactivated)
Last updated: Nov 02, 2018 by Brett Sutton (Deactivated)
1 min read

Call Details Records

Provides a list of every call that has passed through the PBX. This includes inbound, outbound and internal calls.

The report provides very raw details of each call including:

  • Unique Id
  • Date - for outbound calls the date/time the call was dialed. For inbound calls the date/time the call entered the Noojee PBX (or more specifically the date/time it entered Routes).
  • User (if the call was answered)
  • Duration
  • Source
  • Destination
  • Caller ID - when available
  • Disposition - was the call answered or not
  • Channel - the internal channle that handled the call
  • Last App - the last asterisk application that ran for the call
  • Last Data - the args passed to the Last App

Intended Use

Normally this screen is used for trouble shooting such as when a customer complains about being hung up on during a call that no one answered their call.

CDR data can often be used to show that the customer selected the wrong option or that the call was correctly queued by no agent answered the call.

Filters

The search bar allows you to search on any data (or parital data) that appears in the list. For instance you can just type a phone no. to search for calls to or from that phone no.

Advanced Search

Click the 'Advanced' checkbox next to the search bar to display the advanced search options.

Date Range

You can set a Date range that you want to view details for by selecting a Start and End date.

Agent

Select one or more Agents to see a list of the calls they made or recieved.

Phone

Enter a phone no. or partial phone no. to find all calls to or from that phone no.

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