Route List By Queue Report

Route List By Queue

Provides a list routes that are delivered to a specific queue.

Intended Use

This report provides a quick method to review what routes deliver calls to what queues.

It should be noted that a single call may well pass through multiple routes before it arrives at a queue.

In some cases a single route may actually place a call into multiple queues (call is placed in Sales queue, after 30 seconds the calls leaves the Sales queue and goes to an over-flow queue).

Note: we don't recommend that calls pass through multiple queues instead you should be using Queue Thresholds.

Filters

Route

Select one or more Queues to report on.

Column

Route

Target Match

Default Account

Recording

Action

Enabled

Comment