Queue Preview

The Member Preview tab shows you what agents would become Available if they were logged in for each of the Thresholds you have set up. The Preview tab is particularly helpful when using Skills based routing as otherwise it is not immediately obvious what Agents are Members of which queue.

Note: the status column is a 'snapshot' of the Agents status at the time the Queue page was loaded. If you need to see a Live view of the Agents status then use the 'Inbound Agent Route' Live data tile.