AMD

Answering Machine Detection (AMD)

AMD provides an automated way of detecting Answering Machines and filtering them out so that Agents don't have to deal with them.

Before you get too excited there are a no. of hazards with using AMD that need to be understood before you get started.

We recommend talking to the Noojee Support team before you attempt to turn on AMD.

Field	Description
Use Answering Machine Detection	If enabled then Automatic Answering Machine Detection will be used.
Initial Silence Time	The maximum silence duration before the greeting. If exceed then assume an Answering Machine. Default: 50
Max Greeting Time	The maximum length of a greeting. If exceed then assume an Answering Machine. Default: 1500
After Greeting Silence Time	The silence after detecting a greeting If exceed then assume an Answering Machine. Default:800
Total Analysis Time	The maximum time allowed for the detector to decide between a person or an Answering Machine. Default: 5000
Minimum Word Length Time	The minimum duration of Voice to considered as a word. Default: 100
Between Word Silence Time	The minimum duration of silence after a word to considere the audio what follows as a new word. Default: 50
Max Number Of Words	The maximum number of words in the greeting. If exceed then assume an Answering Machine. Default: 3
Silence Threshold	The silence threshold. e.g the volume below which we consider there to be silence. Default: 256