Noojee Vision

Noojee Vision

Noojee Vision is used with Noojee Inbound and allows Agents  to log into, pause, log out of, and view the current status of the queues they have been allocated. With Noojee Vision an agent can have queued calls and their voice mail follow them around the office to different handsets.

Noojee Vision employs the recognizable play, pause and stop icons for the Agents key actions.

Queues are grouped by their member type, being one of dynamic, skills or static. Agents may pause or resume on a queue they associated with, but cannot log out of static queues.

For skills queues the log in/out or pause buttons are at the top of the first list of skill queues. Clicking on the log in/out or pause buttons will log in/out or pause an agent for all the skill queues listed.

By default the following details are shown for each queue:

• Queue                                                      

• Calls

• Average wait time

• Oldest call

• Agents Current status

These additional fields may be added to the list by right clicking the column headings and selecting them from the drop down menu:

• Hold Time

• Completed calls

• SLA Performance %

• Abandoned calls