05.1.3. CDR Per Extension
- PeterF (Deactivated)
Overview
Provides summary data on the number of outbound and inbound calls for each extensions. Click on the Extension field to drill down to the list of call details.
Per Extension
Details
Intended Use
Filters
Fields
| Field | Description |
|---|---|
| Extension | The particular extension whose data is shown in the row. |
| Duration | Total duration the particular extension was connected to its callers, within the date/time interval given. |
| Total Calls | Number of Calls assigned to the Agent, within the date/time interval given. |
| No: of Calls |
|
| No Answer | Number of calls that was not answered, within the date/time interval given. |
| Busy | Number of calls that got terminated because the extension was busy, within the date/time interval given. |
| Failed | Number of calls that failed to get connected, within the date/time interval given. |
| Answered | Number of calls that were answered, within the date/time interval given. |
| Duration | Total duration the particular extension was connected to its callers, within the date/time interval given for the particular hour of day. |
Per Extension with Hourly Drill down
This report is accessed via the CDR Per Extension report.
Provides summary data on the number of outbound and inbound calls for each extensions broken down into hours of the day. Click on the Extension field to drill down to the list of call details.
Details
Intended Use
Filters
Fields
| Field | Description |
|---|---|
| Extension | The particular extension whose data is shown in the row. |
| Hour | The particular hour of day concerned in the row. |
| Duration | Total duration the particular extension was connected to its callers, within the date/time interval given for the particular hour of day. |
| Total Calls | Number of Calls assigned to the Agent, within the date/time interval given for the particular hour of day. |
| No: of Calls |
|
| No Answer | Number of calls that was not answered, within the date/time interval given for the particular hour of day. |
| Busy | Number of calls that got terminated because the extension was busy, within the date/time interval given for the particular hour of day. |
| Failed | Number of calls that failed to get connected, within the date/time interval given or the particular hour of day |
| Answered | Number of calls that were answered, within the date/time interval given for the particular hour of day. |
| Duration | Number of calls that got terminated because the extension was busy, within the date/time interval given for the particular hour of day. |
Refer to the Field Glossary for more detailed explaination of each field and how it is derived.