AllowDupsPage

Duplicate phone number handling

Controls how duplicate phone numbers are handled.

Don't allow duplicate phone numbers

This option should be used at ALL times unless you are running a test. 

Selecting this option will remove any leads with duplicate phone numbers. In the case of leads with multiple phone numbers the lead will be imported as long as it has at least one non-duplicate number with any duplicate numbers being marked as blocked.

Allow duplicate phone numbers

This option should ONLY be used when TESTING.

When you are first setting up a campaign you may want to perform some testing to ensure that the screen layout, disposition codes etc are working correctly. When doing this type of testing you don't normally want to ring real leads.

To test a campaign you should import a set of leads that all contain the same phone number (e.g. your mobile number). This will allow you to call leads and answer them on your mobile. You can then test the screen layout and set of dispositions without annoying your customers.