08. Screen Pops
- PeterF (Deactivated)
Screen Pops allow a screen such as an Account screen in your CRM to be automatically opened when you answer a call.
Noojee Answer is embedded into the footer of your CRM. When a call arrives a small bar opens at the footer which is able to display summary details about the caller (e.g. Name, Account, Last Order ...).
When the call is answered Noojee Answer is able to automatically open one or more CRM pages such as the Contact, Account and Opportunity pages for caller.
AdvantagesIntegration
Reduces time spent on inbound calls. Agetns instantly have all the required information at their finger tips.
Know who is calling before you answer the phone.
Provide Agents with alert information about the client before the Answer (e.g. this is a premium client or their account is overdue).
DisadvantagesIntegration
Requires customisation of your CRM. Noojee has standard implementations for some CRMs.