Logging and Testing

Owned by Brett Sutton (Deactivated)
Last updated: Nov 30, 2017
2 min read

The logging and Testing screen allows you to create 'simulated' calls into a route for testing purposes.

You can either 'simulate' a dial or capture a live call as it enters the system.

The logging process has no affect on the live call so you can perform testing on a live system, of course any route changes you make will take immediate affect so generally you should take a copy of a production route and test on the copy.

Dial Button

The dial button allows you to 'simulate' a call entering into the route.

Pre-requisites

You must be logged into Noojee Contact with a valid extension and that extension must be registered.

Dialing

If you entered the Logging and Testing screen from route you can just click Dial. Otherwise you can select a specific route to dial by adjusting the Context and Dial Target fields.

  • Click Dial

Your extension will ring.

  • Answer the call.

The system will then route the call through the selected route, logging each step.

Capture Next Call

The Capture Next Call allows you to test a production route whilst the system is in use. Traditionally this has been difficult to do on a busy system but the Capture Next Call button allows you to capture a single call.

The easiest method is to use the Match Mode 'CLID' and then dial into the system from your Mobile. 

By entering your mobile no. into the 'Caller id to use' field the system will capture the next call from your mobile. This allows you to see the trace whilst interacting with the system. 

Clear

Clear the contents of the logging screen.

Fields

Context

The context of the route you want to test.

Dial Target

The route you want to test.

Caller id to use

Outbound: When making an outbound call this is the CLID that will be presented.

Inbound: When the MatchMode is set to Clid or Dial Target and clid then the contents of this field are used to perform the match.

MatchMode

When using the 'Capture Next Call' button the match mode controls which call is captured.

  • Dial target - capture the next call that enters the route defined by the Context and Dial Target fields
  • Clid - capture the next call that enters ANY route when the callers CLID matching the content of the 'Caller id to use' field.
  • Dial target and clid - capture the next call that enters the route defined by the Context and Dial Target fields and where the callers CLID matching the content of the 'Caller id to use' field.
  • Any Call - just capture the next call.

Change Time

The change time option allows you to test after hours and holiday messages ahead of time by 'simulating' a specific date and time.

If you select 'Change Time' and enter a date and time then click Dial the system will process the call as if it had been made on the selected date and time.

Logging

Controls the level of detail output to the logging area.

  • Error - errors only
  • Warn - Warnings and Errors
  • Info - Info,  Warnings and Errors
  • Debug - everything