Business Messages

Business Messages allow you upload and control messages that are played to callers.

Businesss Messages are used in Call Routes and Queues to play a pre-recorded message to a caller.

Pre-recorded messages can be created by:

• third party tool (or a voice studio) and upload as a wav file (high quality method)
• using the 'record' button and recording directly from your handset (quick low quality method, use this when designing/testing a route).

Once a wav file has been uploaded it can be used by a number of the Route Steps.

Upload a message

To create a new Business Message first Click the 'New' button at the bottom left hand side of the page.

Click the 'Details' tab and fill in the three fields:

Name - a description name for the message. This name will be displayed in droplists used to select a message to play.

Description - a more detailed description to help you remember the purpose of the message.

Access Filename - the name to give the file which can be used to directly reference the Business Message when using Advanced Scripting.

Click the 'Versions' tab.

Click the 'New button' that appears half way down the screen on the Versions tab.

Enter a  'Version Name' that will help you remember the purpose of this particular version.

Click 'Browse' to select the wav file to be uploaded.

Click the 'Upload' button to upload the wav file.

Click the 'Save' button to save the Business Message.

You now have a Business Message that can be used from any Call Route Action or Queue.

Record via your Handset

You can create quick and dirty recordings via your handset.

Create a new Version (as below) and then click the 'Record' button. 

Your handset will ring.

Answer the call, wait for the tone and then record your message.

Hangup.

You can now playback your recording using the Playback button and make another recording if your not happy with the first try.

Click save when you are done.

Versions

You can also upload multiple versions of a Business Message. Having Multiple version of a message can be useful for a variety of purposes.

For example a single Business Message can be used by multiple Call Routes or Queues (or both). Changing a Business Messages will cause the new message to be used by all of the Call Routes and Queues that use that Business Message. A version of a Business Message can then be used for Public Holidays. Simpy upload a holiday appropriate version of the message and then Activate that version. Once the holiday period is over you can simply re-activiate the original version of the message.

Activate a Version

To Activate a version go to the Versions tab of the Business Message.

Select the desired version from the list of versions.

Select the 'Make Active' Action from the drop list.

Click the 'Apply' button.