ROUTE TARGETS

Route Targets

There are 5 different types of route targets available: Dial plan, Message, Phone Number, Queue, Voicemail.

Re-order list

You can re-order the list of Route Targes simply by dragging and dropping an existing Route Type into the desired position in the list.

Route Types

Route Type	Purpose	Target	Attempt Duration	Whisper On Answer	Terminal
Dial plan	Send the call into specialised dial plan	Dial plan targets are specified as context,extension,priority	yes	no	no
Message	Play a recorded message to the incoming call.	Select a message from the available bmm messages.	no	no	no
Phone Number	Redirect the call to another phone number		yes	yes	no
Queue	Transfer a call to an asterisk queue as defined in Noojee Administrator under “provision/queues”.	Queue: Select a queue from the drop down list.	yes	yes	no
Voicemail	Transfer a call to a Voicemail box.	Voicemail Box: select a voice mail box from the drop down list.	no	no	yes

Attempt Duration

How long this route target will be tried before giving up and moving to the next target.

Whisper on answer

A message will be played to the agent who answers the call before being connected to the caller.
The message is selected from the available BMM messages.

A note on the behaviour of whispers: once a whisper is set by a route step it will apply to all subsequent route steps in this or any other route called until it is set to a different whisper by a subsequent route step.

Queue Priority

When sending a call to a Queue you can specify a Priority. Calls with a higher priority (larger priority no.) will be placed in the queue before any calls with a lower priority no.

This can be used when you have multiple DIDs all being routed to a single queue but calls from a particular DID need to be dealt with at a higher priority.

If no Queue Priority is set then a call is inserted into the queue with a priority of zero (0) which is the lowest priority.

Queue Priorities may be from 0 to 100 where 100 is for the most important calls.

Terminal

Route Types listed as terminal (see above table) should always be last in the list of routes as the call will hangup after the action completes.

Note: Noojee Fax and Noojee Receptionist are no longer supported.