Inbound Queue Routes

Owned by PeterF (Deactivated)
Sept 06, 2016

Overview

In a system where calls into many Routes (DIDs) are all inserted into a single Queue it can be useful to observe how many calls are in the queue from a specific Route.

The Inbound Queue Routes displays a list of Queue/Routes that have at least one active call.

Details

The following columns are available in the Inbound Queue Routes tile.

Column Description
Queue Name of the queue the calls is in.
Route The name of the Route the call arrived at before being placed in the Queue.
Qty The no. of calls current held in the Queue which arrived via the given Route.
Max Wait Time The Wait Time (age) of the oldest call in the Queue which arrived via the given Route and is still waiting to be answered.
DID The Direct In Dial (DID) that the call arrived on.
Hide Allows the selected Queue/Route to be hidden from this tile.