Account Recording

The Recording Tab controls whether the agents phone calls are recorded.

Field	Explanation
Record Inbound Calls	All calls to this User's phone will be recorded.
Record Outbound Calls	All calls dialed from this User's phone will be recorded.
Can be Monitored	This users call can be monitored (listened to) by any user that has the 'Call Monitor' permission.
Allow Adhoc Recording	If enabled then the user can trigger recording part way through a call by dialing a feature code (usually *6) whilst on the call.
Allow Override Default Outbound Rec. Settings
Inbound Recording/Monitor Announcement	If selected this message will be played to the caller when the Agent answers the phone.
Outbound Recording/Monitor Announcement	If selected this message will be played to the caller when the system sees the call being answered. Note when calling business phone systems the call is often answered by the PBX well before the actual person answers their desk phone, in which case the person will not hear this message.