01. Standard Dispositions

The standard set of disposition codes are:

Note: the follow columns map to specific disposition types:

No Answer - Count as No Answer
Call Back - Call Back Required
PDNC - Add every telephone no. attached to current lead to PDNC
PDNC No - Add the no. just dialed to the PDNC
Approved - Client Approved Callback.

Disposition Code	Explanation	No Answer	Call Back	PDNC Lead	PNDC No.	Approved	Priority
Abandoned In Queue	When in overdial mode the dialer called a lead which was answered however no agents where available to take the call so the dialer hungup the call.	No	Yes	No	No	No	10
New Lead	When a lead is first imported	N/A	N/A	N/A	No	N/A	4
Aborted	A dial attempted was aborted by Agent by clicking the 'Stop' button on the dialer or hanging up their handset before the call was connected.	Yes	Yes	No	No	No	6
Answering machine	The call was answered by an answering machine and was detected by the Answering Machine Detection feature or the Agent manually dispostioned the call.	Yes	Yes	No	No	No	6
Browser Closed	Agent closed browser whilst on a call.	No	No	No	No	No	10
Busy	The dialed number returned a 'busy' indicator.	Retry	Yes	No	No	No	4
Congestion	The dialer was unable to get a line in order to dial a number. If you are getting lots of these dispositions set then you need to increase the number of telephone lines. Contact Noojee for assistance in organising this.	No	Yes	No	No	No	6
Disconnected Number	The called number was found to be disconnected	No	No	No	No	No	10
Disposition Not Set	The Agent did not set a disposition. This disposition can only occur if the Campaign Type option 'Allowed Undispositioned Count' is set to a non-zero value.	No	No	No	No	No	6
Disposition Pending	Waiting for Agent to set a disposition. This state is entered as soon as a call is connected and remains in this state until the Agent dispositions the call. You should not see this in any reports (except real time).	No	No	No	No	No	6
Don't Call Back	Lead does not want to be called again. Normally this disposition code will add the called number to Noojee Campaigners internal Private Do Not Call list.	No	No	Yes	No	No	10
Fax	Lead called was answered by a fax	No	No	No	No	No	10
No Answer	The lead was dialed and rang for the full 'Dial timeout' period without being answered.	Yes	Yes	No	No	No	6
No Sale	Lead did not buy anything this time	No	No	No	No	No	10
PDNC Current	Noojee campaigner has the ability to hold multiple no.s against a single lead and can dial each of those no.s (depending on configuration) in an effort to connect to a customer. 'PDNC Current Number' basically tells our Noojee Campaigner that the no. that was just dialed is to be added to the PDNC. Compare this with 'PDNC Lead' which will added 'every' no. on the current lead to the PDNC.	No	No	No	Yes	No	4
Redirected	The Agent redicted the call to the NJC Voicemail Handler.	Yes	Yes	No		No	6
Sale	Lead purchased a product or service	No	No	No		No	10
Call Back	Lead requested to be called back	No	Yes	No		Yes	2