01. Introduction

Noojee Campaigner (Campaigner) is a campaign management and execution tool designed primarily for outbound call centres. Campaigner is particularly suited to organisations using paper, spreadsheets or general CRM software for running campaigns. Campaigner provides significant advantages over these methods by optimising the work flow including the call process, data capture and providing detailed management reporting.

Noojee Campaigner provides the following features:

• Database for storage of campaigns/leads
• Import/Export facilities
• Campaign management Interface
• Agent interface
• Extensive set of dialers from Preview through to Predictive
• Scripting
• Ability to send emails and faxes1 directly to a lead with a single click whilst on a call2.
• Set automatic call-backs for a given date/time on any lead.

Noojee Campaigner implements a campaign's complete life cycle. A campaign typically goes through a series of discrete processes, a number of which are repeated multiple times. The Noojee Campaigner Control Panel is laid out to mimic the typical work flow of a campaigns life cycle.

The life cycle is as follows:

1. Import leads
2. Wash Leads (option component)
3. Create Scripts/Screen Layout
4. Allocate leads
5. Call Leads
6. Record dispositions and set call-backs
7. Repeat steps 4-7 for leads with specific disposition
8. Export leads/Recycle leads

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1 Requires Noojee Fax
2 Requires a Noojee Engineer to configure system.