17.19 Campaign Pause Reaons

Overview

The Campaign Pause Reason report allows a manager to view details of the Pause reason that Agents have selected when stopping the dialer.

An Agent is required to enter a Pause Reason whenever they stop the Dialer. A Pause Reason is essential a record of why the Agent stopped the dialer and when.

Intended Use17.18. Outbound Utilization

Allows a supervisor to monitor an agents breaks.

Filters

Date Range

The period to compile and display pause codes from.

Campaign

Select one or more Campaigns to report on.

Pause Reason

Select on or more Pause Reasons to report on.

Agent

Select one or more Agents to report on.

Fields

17.18. Outbound Utilization

Field	Description
Login	The agents login name.
Reason	The Pause reason.
Start Min	The earliest time of day across the selected period that the agent selected the pause reason.
Start Max	The latest time of day across the selected period that the agent selected the pause reason.
Start Avg	The averge time of day across the selected period that the agent selected the pause reason.
End Min	The earliest time of day across the selected period that the agent exited the pause state.
End Avg	The average time of day day across the selected period that the agent exited the pause state.
Duration Min	The minimum amount of time the agent remained in the pause reason during the selected period.
Duration Max.	The maximum amount of time the agent remained in the pause reason during the selected period.
Duration Total	The total time the agent spent in the pause reason during the selected period.