17.11. Campaign Screen Layout Statistics

Owned by PeterF (Deactivated)
Sept 06, 2016

Overview

Allows the comparison of the performance of different screen layouts and/or scripts.

Intended Use

Noojee Campaigner allows you to create multiple screen layouts each with a different script a layout and switch between the scripts as a campaign runs. This report is designed to allow you to compare the outcomes of the calls made using each different script so that you can measure the relative success.

By comparing the success of alternate scripts you can tune your campaign to get the best possible outcome from each call.

Filters

  • Date Range
  • Campaign

Fields

Field Description
Campaign Name of the Campaign
Allocation Name Name of the Allocation
Screen Layout Name of the screen layout.
Total Time Total time Agents spent on calls using the given screen layout.
Avg Call time The average time Agents spent on calls.

Refer to the Field Glossary for more detailed explaination of each field and how it is derived.

Sample