17.08. Campaign Agent Statistics
- PeterF (Deactivated)
- Paul Hales (Deactivated)
Owned by PeterF (Deactivated)
Overview
The Campaign Agent Statistics report displays a break down of the Dispositions selected for each Allocation an Agent worked on. The report can be filtered by Agent, Campaign, Allocation and a date range.
Intended Use
Filters
Fields
| Field | Description |
|---|---|
| Agent | Name of the Agent that made the call. |
| Allocation | The Allocation the call was made from. |
| First Call Date | The first date a call was made for the selected allocation within the selected filter date range. |
| Last Call Date | The last date a call was made for the selected allocation within the selected filter date range. |
| Total Time | Total time the agent spent on calls. |
Refer to the Field Glossary for more detailed explanation of each field and how it is derived.
Sample
