17.04. Campaign Agent Calls Report
- PeterF (Deactivated)
- Brett Sutton (Deactivated)
Owned by PeterF (Deactivated)
Overview
The 'Campaign Agent Calls Report' provides a list of all calls made via Campaign Manager which were handled by an agent. The report can be filter for a given date range, Campaign, Disposition and a selection of agents.
Intended Use
Provides a detailed list of every call made on a Campaign, Allocation for a given selection of Agents. This report can be occasionally useful if you need to see details about a specific call. Generally the summary reports are more useful.
Filters
- Campaign
- Disposition
- Agent
- Start Date
- End Date
Fields
| Field | Description |
|---|---|
| Campaign | The Campaign the lead belongs to |
| Lead ID | The leads unique id. Click the lead id to view the lead details. |
| Allocation | The allocation the call was made from. |
| Call Time | The date and time the call was made. |
| Call Duration | The duration of the call. Hours : Minutes : Seconds. |
| Disposition | The disposition the agent applied to the call. |
| Agent | The username of the Agent that made the call. |
| Extension | The extension the call was made from. |
Refer to the Field Glossary for more detailed explaination of each field and how it is derived.
