Campaign Template-274

A Campaign Template provides a template which is used to control how leads are presented and processed. When Campaigns are created (by importing leads) the Campaign is linked to a Campaign Template. Any number of Campaigns can be connected to a single Campaign Template. A Campaign Template consists of a set of disposition codes, one or more screen layouts, a set of dialler stop codes and controls for the diallers behaviour.

Understanding how the Campaign Template works is critical as it controls all the major aspects of how leads are delivered to your agents.