Script

A Script or 'Call Script' is simply a set of instructions to guide the Agent when on a call.

Some organisations use a detailed 'word-for-word' script that is intended for Agents to read to the custmer when on a call.

Hi its John from Solar Homes calling about your energy bill. Do you have some time...

This style of script is generally used when you have inexperienced sales people making calls.

For more exprienced sales people you may simple have a set of bullet points that remind staff of the key issues:

* Are they paying too much for electricity
* Are they concerned about the environment

A script may also have details on common objections and how to handle them.

Noojee Campaigner will pop the appropriate Script as a live Customer is put through to the Agent.

Noojee Campaigner allows you to quickly create and 05. Screen Layouts even whilst a campaign is running.