Screen Layout-273

Owned by PeterF (Deactivated)
Sept 06, 2016
1 min read

A screen layout is used to create a 'Script' which is used to display leads to an Agent when the Agent calls the lead. A  screen layout may display general text, such as the script the Agents are to follow when on a call, as well as details from a lead.

Figure: editing a screen layout.